Why Domino’s Pizza Korea won’t be getting my money
I’m hungry and very very angry.
I like Pizza, you can see another article about that. Well recently I’ve been using Domino’s Pizza Korea’s website to order pizza because they give you a discount if you order online. Also they finally have allowed you to get a thin crust and choose your own toppings. Well between the last time I ordered a pizza from them and today something on the website changed. Let me tell you how my order went, complete with time.
00:00:00 Decide I want to eat pizza
00:00:05 Log onto site…
00:00:10 begin clicking the stuff I want.
00:03:00 finish clicking stuff I want… spent a minute debating on whether to get black olives or not.
00:03:30 finished typing in my address, and indicated that I wanted to pay by credit card.
So far, everything looks good, right? Well more after the jump.
Well, if you want to use your credit card online in America, all you have to do is put the number in and click ok. In Korea, this is not the case, you need some security system to verify that you are who you are. This originally was not a problem, because I’ve been using this site since 2006, and have already registered for the security program, so it should only add 1 minute to the order time at most.
00:04:00 Realized that Domino’s upgraded to a newer security system and I had to download a new plugin.
00:10:00 Finished installing the new system and began the registration process.
00:20:00 Entered my address, phone number, alien registration card, e-mail address, made sure the spelling of my name was correct, and had the security company message a password to my cell phone so that I can further verify who I am. If I were in America, the pizza would most likely have arrived by now.
00:25:00 After several unsuccesful attempts, the security system says it recognizes a foreign alien registration number and that I should call the help center to complete the registration process.
00:26:00 Called the number, got a robot telling me that I need to wait for the next available operator. I’d be on my second piece if this were America.
00:31:00 Lady answers the phone and asks how I can help her. I tell her that I want to register for the security system and that I am not a citizen of Korea. She asks my name, my Alien Registration Number. I give it to her and she says that it is fake. I ask her how she spelled my name, and she said in hangul.
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I am NOT A CITIZEN OF KOREA SO I CAN’T HAVE AN ID CARD WITH MY NAME IN HANGUL!!!!!!!!!!!!!! I give her the English spelling. I’d have eaten my 3rd slice and be debating whether or not to eat the fourth.
00:35:00 After she finally enters my name in correctly (I have to tell her a million times that it’s WHONG EUGENE WILLIAM and she keeps repeating W-I-L-I-L-A-M and I say no, W-I-L-L-I-A-M and she says W-I-L-I-A-M and I say no….. this goes on for about 3 minutes until she finally gets it right.
00:41:00 She tells me that I can’t register for the system easily because it is a foreign registration number, so if I could fax her a copy of my card and passport then she can verify it and then give me a password to log on. I told her I don’t have a fax machine and she said, maybe your work place has one, which it does, but I’m not at work… I am at home, and I WANT MY FRICKIN PIZZA!!!!!!!!!! ARRRRGHHHHH!!!!!!!
I hang up on her and realize that if I were in America or any other country in the world I would only have had to enter my credit card number and 20 seconds later my pizza would be paid for and on its way.
00:42:00 I begin to write this post realizing that I will be starving by the time I am finished with this post.
1:00:00 Finish writing… realize that I should have made other dinner plans before writing. Am actually starving!